QUESTIONS RELATED TO MEMBERS LOGIN:


1.What is the difference between a registered customers and general customer?
The advantages are listed below:
a-> A Registered Customer can view 'Beads Of the Month'.
b-> A Registered Customer can check available stock.
c-> A Registered Customer can download our price list.
d-> A Registered Customer can access all products of Ashoka Handicrafts.
e-> A Registered Customer can place a order or send a request for a quotation from member area instantly.
f-> A Registered customer will get special attention of our Company Team.

2.I have registered but I haven't received a confirmation e-mail?
Our system automatically sends your registration email when you sign up. There are some reasons you might not have received it. First you should check if your email system has filters, and if so make sure our message wasn't filtered out by a mail filter. Next, you can have your information re-sent to you by visiting this area: Click here to re-send your information. If our system doesn't recognize you, maybe you entered your email incorrectly the first time. In this case, you can re-register. If you are still having problems, please contact us.

3. Why doesn't my password work?
You might have mistakenly entered your password wrong or you might have your Caps Lock on (Capital Letters).

4. I have forgotten my password. What should I do?
Visit our Forgot your password area. Our system will e-mail your password to the e-mail address we have on file. This is for your security.

5.How do I change my personal information e-mail, address, phone etc.?
Visit our Change User Information area. You can change all your personal information except your User Name.


QUESTIONS RELATED TO COMPANY AND PRODUCTS:

1. Is Ashoka Handicrafts Manufacturers of all these products?
We manufacture all kinds Glass Beads, Wooden Beads,Sterling Silver items, Metal Beads,Metal Pendants,Clay Beads, Stone Beads,Chemical beads,Wooden Buttons and Wooden Bangles,. We do not manufacture all the Products that are displayed at our website. We source some of the Products from our suppliers.


2. What is your Minimum Order?
The Following is our Minimum Order Amount per Order :

New Customers U.S $ 100 Per Order (Value Of Goods excluding Freight and Insurance)

Regular Customers U.S $ 300 Per Order (Value Of Goods excluding Freight and Insurance)

Surplus Items U.S $ 500 Per Order (Value Of Goods excluding Freight and Insurance)

3. Do you ship world wide?
Yes we ship goods world wide.

4. What forms of payment due you accept?
We accept Payments made through Bank Wire Transfer, By Cheque, etc

5. Can You Give Me Number of Pcs in 1 Kg and Size Of Your Beads?
No.of Pcs in 1 Kg and size of each bead can be mailed to you on request.You can see the No. of Pcs in 1 Kg and size of each bead in our 'price-list'.

6. What is the order processing time?
Order processing time for most of the items range from 15-25 days. Time for order processing may vary with respect to order quantity.

7. Do You Provide Sampling Service?
Yes, we provide sampling service to our customers. We send samples on Freight Collect basis on your account with Airborne / DHL / FedEx / TNT / UPS. If you would like to know more about this please email us.

8. What are the modes of shipment?
The modes of shipment are as follows:-

By Courier :- DHL / FedEx / Airborne / UPS / DTDC /TNT

By Air :- From New Delhi Airport to your Air port.

By Sea :- Details will be provided on request. Depending upon the shipping line and shipping destination.

9. Is it safe to buy online?
If both the buyer and seller are honest then there is no risk in dealing on Web because today's available technology and security features have made it very safe to transact online.


If you have any other questions please feel free and write to us at info@beadexports.com